How do I best contact customer support?

If you've already got an account with Berriez, we recommend logging before clicking Live Chat. That way, your customer information will be auto-filled, which will assist our customer support team and ensure you get help more quickly.

What can customer support assist me with?

Berriez customer support can solve most account issues immediately. If you have a more complex issue which our customer support is unable to solve, they will escalate it to the relevant department!

Is there anything customer support can't help with?

Our support can not, under any circumstances, provide bonus codes or give out bonuses in general. They can help you if you are missing a bonus on your account that was advertised for you, but they are unable to hand out random bonuses to people asking.

Does it take long to reach customer support via chat?

Normally, our support agents are reachable and available within a minute or two. This can, however, depend on day of the week and time of the day. If you are not in a rush to get an answer we kindly ask you to pop us an email at support@berriez.com.

Berriez Casino Support | 24/7 Help when you need it

At Berriez Casino, help is always close at hand.

Our friendly support team is online 24/7, ready to lend a hand whenever you need it.

Have a question about your account, a bonus, or a technical issue? No problem — our agents are here with clear, reliable answers to get you back to enjoying your playtime in no time.

At Berriez, we believe good support should feel just as smooth and sweet as the rest of your experience.

Need a hand? Open live chat or send us an email — we’re here day and night, always happy to help.

24/7 Customer Support

Berriez Customer Support team is available 24 hours a day, 7 days a week.

Live Chat and Email Support

Need a hand right away? Just click the Live Chat icon on our site to connect with a friendly Berriez agent, we’re here 24/7 and always happy to help.
Prefer to take your time or share some feedback? Send us an email anytime at support@berriez.com and we’ll reply as soon as possible.

FAQs

24/7 Customer Support

Service is available 24/7 via live chat and email.

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General

Berriez.com is operated by Ganadu Gaming Limited, a company incorporated under the laws of British Virgin Islands, registered at PO Box 2283, Columbus Centre, Road Town, Tortola, British Virgin Islands. Ganadu Gaming Limited is licensed and regulated by the Kahnawake Gaming Commission (KGC) under licence number 01003 issued on June 4th, 2025. Otso Operations Limited is a company incorporated under the laws of Cyprus with company registration number HE 471265 and having its registered address at Avlonos 1, Maria House, 1075, Nicosia, Cyprus. Otso Operations Limited is a facilitating company for Ganadu Gaming Limited.

Gambling can be addictive, so please play responsibly and moderately. For more information, please visit the Responsible Gaming page. If you need help with problem gambling, kindly visit Gambling Therapy.
Please get in touch with us at support@berriez.com if you require further information.

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